[read full text here]

“I loved the Envirolope™ project. It has helped us to reacquire lapsed donors and capture new donors efficiently and cost-effectively. The Mailworks was a terrific partner in this project - the staff went above and beyond the call of duty to implement our EnvirolopeTM Project in a way that ensured top-quality outreach to our donors. I would recommend Envirolopes and The Mailworks to any not-for-profit who wants to give an Appeal a shot in the arm!”

                     Ellen Donovan,
                     Director of the Bishop's Appeal

From: "Stephen Kosacz" <mail.auto-works.com>
Date: Mon, 22 Jan 2007
To: sheppardenvelope.com
Subject: Autoworks

WOW-
your company is GREAT
The proof is perfect.

I'll do more than tell my friends, I'll post my experience and the positive feedback that I have already received from my customers as well as that received when I called the 2 auto service companies that were included in the samples that Sheppard Envelope sent to me on the iATN (www.iatn.net) which is the International Automotive Technicians Forum, a highly respected and frequently visited internet resource not only for technicians seeking to solve problems but for shop owners with management and marketing questions & issues.

I'll send copies of my postings and replies that my posting receives to you and you can pass it on to the owners or Cust. Service Reps.

Thank you again.

Stephen Kosacz
President
Autoworks, Inc.
107 Government Street, Kittery, ME 03904-1645
207.439.4500
www.auto-works.com

[transcript below; to listen to audio click here]

This is Bill Bihn out at Cityscape Graphics out in San Francisco.
I owe you a huge thank you that I owed you last week for saving my client’s bacon for getting some temporary envelopes out here for them to use when the new ownership of the property took over and they couldn’t use the old ones.

I called at the very last minute and you guys pulled through and I had to have boxed envelopes the next day.
I just wanted to say thank you very much. I really appreciate your service on that and taking extra special care.
Hopefully we’ll be getting some orders for some more envelopes back to you soon.
I certainly have you at the top of my list when products like that come in.
Thanks a lot and hope you have a good day.

As part of a large, high-end admissions project for a prominent local prep school, we were responsible for producing 5,000  9.5 x 12.5" booklet envelopes on 100# Finch Fine Text. The design involved 100% percent coverage over the entire surface of the envelope; the solid was supported by a healthy bump screen, and the sheet was also varnished.

When the flat sheets were initially converted by another company, the result was completely unsatisfactory: dabs of adhesive and debris were scattered on the face of the envelope on over 95% of the job, variation in finishing resulted in non-ink areas being visible near the flap, and cracking was severe. We were forced to reject the job.

We then called Sheppard, and received immediate help and response from Linc and Brook Spaulding. Brook drove out to our plant, reviewed the project, examined the rejected envelopes, and took the dimensions of the materials that were to be inserted into the finished envelope. On the phone with Kevin Karpowicz, Brook customized one of Sheppard’s standard electronic dies to accommodate the particulars of our project. Within a few hours we had a workable electronic die from Kevin.  Brook also gave us an excellent tip about running on the wire side of the sheet to help minimize cracking.

Realizing the deadline we were under because of the rejection of the initial run, Sheppard completed the conversion in three working days. The Production Manager at Sheppard, Don Blair, was helpful and informative in making everything come together.

Our customer was as thrilled as we were with the results. Finishing was consistent and clean, and cracking was held to a minimum.

Sheppard’s responsiveness, the manner in which they facilitated the project and shared their knowledge of the envelope manufacturing process, and their exceptional overall professionalism combined to help us turn a jeopardized project into a success.

Tom Ostrander
VP Operations
Inkstone Printing Company
Brockton, MA

Good morning, Linc.

I just wanted to let you know that I received the sample pack via FedEx this morning, and this will allow me to travel to see my customer and (hopefully) get this order for both you and me. Your willingness to help me out by going the extra mile is greatly appreciated.

Best Regards,

Traci

E-S (an on-line sales promotion company)

Dear Mr. Spaulding:

        Just a few words to let you know of our satisfaction with the way in which you service our account. We are a small Commercial Printer and on occasion we require the services of envelope converting that you offer.

        Rarely do I become involved in the manufacturing process here at Graphics and Printing Inc., But I have on occasion been made aware by our office staff of their pleasure in working with you folks.

        Questions are answered in plain language, price quotations are timely, and finished product always looks real good. Treating a small customer as well as you do leads me to believe that you folks are customer driven.

        Keep up the great work, it will help us sell more envelope conversion jobs!! Please pass along these sentiments to your staff.

                               Thanking you, sincerely,

                               Len Tracy

                               President