Frequently Asked Questions

Do I need a PayPal account to pay for my order online?

No. When ordering a product through our ecommerce site, your payment will be processed through PayPal. However,  you do not need a PayPal account to process your payment. When you click on "proceed to checkout" in the shopping cart to fill in your billing details, you will then click on the red "Proceed to PayPal" button.

shopping cart customer information screen where a customer fills in personal information then clicks on the red "proceed to paypal" button to input method of payment.

The "Proceed to PayPal" button brings you to the payment method screen giving you the option to pay with a PayPal account or with a credit/debit card. For credit/debit, just click on the "Pay with Debit or Credit Card" button and you will be able to process your payment that way.

Thank you for your order!

What type of products and services do you provide?

We are a custom envelope manufacturer and can manufacture just about any size envelope for any function. Browse through the categories or click on a product/service listed under the "Products" tab to get a flavor for what we can do for you.

How do I go about getting an estimate from you?

You can email your request to sales@sheppardenvelope.com, call us on the phone at 800.325.6622 or fax us at 508.754.3108. We try to respond within an hour, so if you haven’t heard from us by then, please re-send your message.

How long does it take for you to complete my order?
Stock items are shipped within 24 hours. Most manufactured or "making" orders will take 5-10 business days. Some items can take longer depending on their complexity. Let us know what you need and we'll try to make it happen!
What are your Pre-press Requirements?
ACCEPTABLE FORMATS: Adobe Illustrator files (Mac OS, version CC or earlier) saved as either .AI, .EPS, or .PDF with all text converted to vector outlines. Graphics/logos may be vector or raster format. If raster format, please adhere to these resolution settings: BITMAP, 1200 dpi for black and white line art and graphics containing textual elements; TIFF, 300 dpi for grayscale graphics. If the graphic contains text, increase resolution to 600 dpi minimum; JPEG, 300 dpi for grayscale graphics. If the graphic contains text, increase resolution to 600 dpi minimum. If you cannot supply an Adobe Illustrator .Ai, .EPS, or .PDF, we can work with the following applications, but their use incurs a $50 reformatting charge: InDesign CC (Mac OSX: Include images and fonts or convert to vector outline). Adobe Photoshop CC or earlier (Mac OS: PSD, TIFF, EPS, PDF, JPEG). If your PSD file contains text layers, convert them to vector outlines. For more detailed information on our Pre-press Requirements, click here. Microsoft Word files are not acceptable as imprint-ready artwork. You may submit Word documents, however, they will incur a typesetting/formatting charge.
What is the Pantone Matching System?
The Pantone Matching System is a color reproduction standard that identifies each color by a unique, independent number. The use of this system allows us to match colors (plus or minus a shade) and maintain color consistency throughout the printing process.
What would be my shipping costs?
We ship via UPS Ground or motor freight, unless otherwise requested. Shipping charges vary by product weight, quantity, and distance.