Frequently Asked Questions

When ordering a product through our ecommerce site, you have two options to pay during checkout. The first option allows you to use your credit card. The second option allows you to use your PayPal account if you have one and would like to pay that way. The first option allows you to enter your credit card information during checkout. The second option, if selected, will take you to PayPal to complete your transaction. 

Thank you for your order!

We are a custom envelope manufacturer and can manufacture just about any size envelope for any function. Browse through the categories or click on a product/service listed under the "Products" tab to get a flavor for what we can do for you.

You can email your request to sales@sheppardenvelope.com, call us on the phone at 800.325.6622 or fax us at 508.754.3108. We try to respond within an hour, so if you haven’t heard from us by then, please re-send your message.

Stock items are shipped in 48 hours. Print from stock items take 8-10 business days. Custom manufactured items take 2-4 weeks depending on complexity, order backlog, and other factors. Let us know what you need and we'll try to make it happen!

ACCEPTABLE FORMATS: Adobe Illustrator files (Mac OS, version CC or earlier) saved as either .AI, .EPS, or .PDF with all text converted to vector outlines. Graphics/logos may be vector or raster format. If raster format, please adhere to these resolution settings: BITMAP, 1200 dpi for black and white line art and graphics containing textual elements; TIFF, 300 dpi for grayscale graphics. If the graphic contains text, increase resolution to 600 dpi minimum; JPEG, 300 dpi for grayscale graphics. If the graphic contains text, increase resolution to 600 dpi minimum. If you cannot supply an Adobe Illustrator .Ai, .EPS, or .PDF, we can work with the following applications, but their use incurs a $50 reformatting charge: InDesign CC (Mac OSX: Include images and fonts or convert to vector outline). Adobe Photoshop CC or earlier (Mac OS: PSD, TIFF, EPS, PDF, JPEG). If your PSD file contains text layers, convert them to vector outlines. For more detailed information on our Pre-press Requirements, click here. Microsoft Word files are not acceptable as imprint-ready artwork. You may submit Word documents, however, they will incur a typesetting/formatting charge.

The Pantone Matching System is a color reproduction standard that identifies each color by a unique, independent number. The use of this system allows us to match colors (plus or minus a shade) and maintain color consistency throughout the printing process.

We ship via UPS Ground or motor freight, unless otherwise requested. Shipping charges vary by product weight, quantity, and distance.